Last updated August 7, 2026
This Privacy Policy explains how HPMC (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, download our mobile app, scan HPMC product bags, redeem rewards, or contact us.
By using HPMC services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the services.
Account information: name, phone number, email address, and profile details you provide when creating an account.
Transaction and scan data: QR scan history, points balances, redemption requests, and related product identifiers.
Device and usage data: app version, device type, IP address, approximate location, crash logs, and analytics events that help us improve reliability and security.
Support and dealer applications: messages, business details, and contact information you submit through our forms.
We use personal information to create and manage accounts, verify bag scans, award and redeem points, process withdrawals (including mobile money transfers where available), prevent fraud, provide customer support, and communicate service updates.
We may also use aggregated or de-identified data to understand product performance and improve HPMC experiences.
We do not sell your personal information. We may share data with trusted service providers who help us operate payments, messaging, hosting, analytics, and customer support, subject to confidentiality obligations.
We may disclose information when required by law, to protect HPMC and our users, or in connection with a merger, acquisition, or corporate restructuring.
We retain personal information for as long as needed to provide the services, meet legal obligations, resolve disputes, and enforce our agreements.
We apply reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on applicable law, you may request access, correction, or deletion of certain personal information, or withdraw consent where processing is consent-based. Contact us using the details on our Contact page to make a request.
You may also control some marketing communications through in-app settings or unsubscribe links where provided.
HPMC services are intended for adults who purchase and use HPMC products. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of the services after changes become effective constitutes acceptance of the updated policy.
For privacy questions or requests, visit Contact us or email hello@hpmc.app.